Terms of service

TERMS OF SERVICE

Effective Date: July 11, 2026

Welcome to GenLondon ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be legally bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

Business Name: GenLondon

Business Location: Roodepoort, Gauteng, South Africa

Email: mjbotha770@gmail.com

GenLondon is an online e-commerce business operating from South Africa.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to make purchases through this website.

3. Products and Availability

GenLondon offers a variety of products sourced from trusted suppliers.

Although we strive to keep our inventory accurate, product availability is subject to supplier stock levels and demand. Products may become unavailable without prior notice.

If a product becomes unavailable after your purchase, we will contact you to discuss an appropriate solution.

Product images are provided for illustration purposes only. Colours, packaging, and certain product details may vary slightly from the images displayed.

4. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

GenLondon is not registered for Value Added Tax (VAT) and therefore does not charge VAT on products.

The total amount payable consists only of:

  • Product Price

  • Shipping Fee

No additional service charges are added by GenLondon.

5. Customs, Import Duties and International Taxes

For international orders, customers are solely responsible for paying any:

  • Import duties

  • Customs fees

  • VAT

  • Import taxes

  • Brokerage fees

  • Government charges

  • Any other charges imposed by the destination country

These charges are not included in the purchase price or shipping fee.

GenLondon, its suppliers, and shipping partners are not responsible for customs charges, import taxes, customs delays, or any additional fees imposed by customs authorities.

Failure to pay customs fees may result in delays, refusal of delivery, or the parcel being returned or destroyed by customs authorities. GenLondon accepts no responsibility for these outcomes.

6. Orders

All orders are subject to acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Pricing errors

  • Product availability

  • Fraud prevention

  • Suspicious activity

  • Payment issues

If your order cannot be fulfilled, we will contact you using the details provided during checkout.

7. Payments

Orders are processed only after full payment has been successfully received.

By placing an order, you confirm that:

  • Your payment information is accurate.

  • You are authorised to use the selected payment method.

  • The billing and shipping information provided is correct.

8. Shipping and Delivery

GenLondon ships both within South Africa and internationally.

Estimated delivery times range from 7 to 20 business days after your order has been processed.

Delivery times are estimates only and may vary due to:

  • Supplier processing

  • Courier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our control

GenLondon cannot guarantee exact delivery dates.

9. Returns and Refunds

All sales are final.

GenLondon operates under a strict No Returns and No Refunds Policy.

Orders cannot be cancelled once they have entered processing.

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery by emailing mjbotha770@gmail.com.

Your email should include:

  • Order Number

  • Detailed explanation

  • Clear photographs

  • A video showing the issue where reasonably possible

Each case is reviewed individually.

At our sole discretion, we may offer a goodwill discount on a future purchase where we determine that a genuine and exceptional issue has occurred.

This does not guarantee a refund, replacement, or exchange.

10. Customer Responsibilities

Customers are responsible for:

  • Reading product descriptions carefully.

  • Ensuring product compatibility before purchase.

  • Providing accurate shipping information.

  • Reviewing their order before payment.

  • Complying with import regulations in their own country.

11. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Branding

  • Product descriptions

  • Images

  • Graphics

  • Text

  • Website design

is the exclusive property of GenLondon unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Website Use

You agree not to:

  • Use the website unlawfully.

  • Attempt to gain unauthorised access to our systems.

  • Upload malicious software.

  • Interfere with website security.

  • Copy or exploit website content without permission.

13. Limitation of Liability

To the maximum extent permitted under applicable law, GenLondon shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our website

  • Delayed deliveries

  • Supplier delays

  • Courier delays

  • Customs inspections

  • Product availability

  • Loss of profits

  • Loss of business opportunities

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

14. Privacy

Your personal information is collected only for the purposes of:

  • Processing orders

  • Customer support

  • Shipping

  • Improving our services

We do not sell or rent your personal information to third parties.

15. Changes to These Terms

GenLondon reserves the right to amend these Terms of Service at any time.

Updated versions become effective immediately upon publication on the website.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the applicable courts of South Africa.

17. Contact Information

For any questions regarding these Terms of Service, please contact us:

GenLondon

Location: Roodepoort, Gauteng, South Africa

Email: mjbotha770@gmail.com

We aim to respond to all enquiries within a reasonable timeframe.